Course Description

The purpose of this award is to equip the learner with the knowledge, skill and competence to become effective mediators within specific communities of interest.

Course Content

  • Assess the values and ethics underpinning mediation to include
    empowerment, mutual respect and equity of exchange
  • Appraise the psychology and behaviours which produce constructive or
    destructive outcomes resulting from situations of conflict
  • Assess the relationship between mediation and the law in a range of
    contexts and jurisdictions, and the roles of party autonomy, mediator
    authority and power and the protection of a fair process in mediation
  • Appraise a range of structural arrangements that can frame the mediation process to include co- mediation and shuttle mediation
  • Evaluate the difference between mediation and other forms of conflict dispute resolution
  • Assess the importance of confidentiality, impartiality and non-verbal communication skills in communication
  • Appraise the nature of compassion fatigue and how it affects effective action in mediation


7 th October 2019 – 10 th Feb 2020


Monday Evening 6.30pm -9.30pm.



Interested in the above course?

Please Apply Here