To equip the learner with the knowledge, skill and competence in retail selling in order to apply best practice to the sales process.

• To familiarise the learner with the different equipment used in retail selling
• To explore the different systems used in handling payments, stock control and security
• To examine the main terminology and trends in retail selling
• To analyse current legislation and identify the main legal responsibilities of the retail seller
• To identify best practice in health and safety
• To create an awareness of a range of techniques used to open and close a sale
• To learn how to handle complaints and up-sell

7 th October 2019 – 3 rd February 2020

Monday evening 6.30pm – 9.30pm

€385